Netty1202 Posted December 4, 2015 Report Share Posted December 4, 2015 I am on week 9 day 2 and my app shut down on my 3rd run. No idea when, but my map my run sort of got me the distance I needed to go. I just took a break and dont know how long it was. Sort of bummed.hope it doesn't happen a lot... Quote Link to comment Share on other sites More sharing options...
Anne Lang Posted December 4, 2015 Report Share Posted December 4, 2015 contact support Quote Link to comment Share on other sites More sharing options...
KellyAnn Posted December 6, 2015 Report Share Posted December 6, 2015 Hey. Have you tried deleting ot amd reinstalling it? Let me know. Quote Link to comment Share on other sites More sharing options...
Netty1202 Posted December 21, 2015 Author Report Share Posted December 21, 2015 So I have uninstalled and reinstalled twice. I contacted support and restarted my phone. It seems to work if im inside on the treadmill, but when im running outside, usually after around 20 minutes it stops. And I am waiting for the next prompt and it never happens. Thats when I isually look at my phone and notice its not on. Laoise 1 Quote Link to comment Share on other sites More sharing options...
Badger2000 Posted January 29, 2016 Report Share Posted January 29, 2016 So I have had this happen on my andriod device before, I found that restarting my device before I run and making sure that there are no background apps open would solve this. Hope that helps you Laoise 1 Quote Link to comment Share on other sites More sharing options...
Laoise Posted April 4, 2016 Report Share Posted April 4, 2016 I have this on a regular basis. It prompts me to warm up, then to run, but when I do 20-25 mins running it has only registered 10-14 mins so I forward it and it prompts me to cool down and tells me when I've finished. I'm using iPhone 6 and the apple watch. I've tried shutting off all other apps but it still stopped. I love the programme so will be following this post. Any suggestions welcome. Quote Link to comment Share on other sites More sharing options...
Laoise Posted April 6, 2016 Report Share Posted April 6, 2016 So I have had this happen on my andriod device before, I found that restarting my device before I run and making sure that there are no background apps open would solve this. Hope that helps you Quote Link to comment Share on other sites More sharing options...
Laoise Posted April 6, 2016 Report Share Posted April 6, 2016 So I have had this happen on my andriod device before, I found that restarting my device before I run and making sure that there are no background apps open would solve this. Hope that helps you Quote Link to comment Share on other sites More sharing options...
Laoise Posted April 6, 2016 Report Share Posted April 6, 2016 I restarted my phone today before the run and made sure no other apps we're running but it still wasn't right - it counted the warmup but when the run was finished the app still said I had 14 mins left (the run was 28 mins) it's not shutting down but is seems to be going on and off : ( any suggestions I use iPhone 6 - I've locked the screen and use an arm band to house the phone Quote Link to comment Share on other sites More sharing options...
Scra28 Posted July 22, 2016 Report Share Posted July 22, 2016 Same happens to me every time! I've tried contacting help but nobody replies!!! Quote Link to comment Share on other sites More sharing options...
liev Posted September 7, 2016 Report Share Posted September 7, 2016 I have an iphone 6 and I'm using Robert Ullrey's podcasts and about 20 minutes in it just cuts out. I'm not sure how to fix this??? Quote Link to comment Share on other sites More sharing options...
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